All products purchased in the ECID online store can be returned or exchanged. Items must not show signs of use. In the event of a complaint, it is necessary to describe the circumstances of the destruction, the proposed method of compensation (refund or exchange for a new product). The ECID store has 14 business days to consider the complaint. 

Please send returns and complaints to the following address: ECID SC ul. Łokietka 46/2 81-735 Sopot. Each package must have a letter confirming the withdrawal from the contract. It is necessary to provide the name and surname of the ordering party, order number, reason for return and data for the transfer of amounts due for returned goods.